Q: Why some channels don't work?
A:
1) Please sure you have connected to Internet, first.
2) If you have problems watching stations such as no video and audio only or other problems, please be sure you have installed the latest version of Microsoft Media Player and RealPlayer
3) Make sure your version of the Internet TV Player is the newest.
4) Live television depend on the origin and not of the program that show them, some stations can be off line temporarily or with too many connections, if you are receiving error messages on certain station try again after some minutes or select other station .
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Q: Why some channel's image quality is poor and not continuity ?
A: The image quality and continuity depend of where the signal is produced, in fact, there are many reasons to obtain poor signal quality or not signal at all: high traffic, low resolution streams, even your internet connection, Our advise: If you have problems tuning a TV Channel or radio station, try again after some minutes or select other station
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Q: How to exit Full Screen mode?
A: To exit Full Screen mode, use the [ESC] ("escape") key on your keyboard or double click mouse right button.
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Q: Software requirements.
A: There are two programs that you must have to use Internet TV Player:
Microsoft Media Player 7 or higher
RealPlayer 6 or higher
If your computer doesn't have one or more of them you may have problems to watch or listening the streams appropriately.
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Q: Is your online order form secure?
A: All credit card data is transmitted using secure (encrypted) HTTP protocol according to the current SSL standard. |
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Q: What credit cards do you accept?
A: We currently accept Visa, MasterCard/EuroCard, American Express and Diner's Club.
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Q: What payment options I can choose?
A: You can choose to pay through these options: Credit Card, Bank/Wire Transfer, Check, Cash
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Q: What happens after I send in the order?
A: You will receive an email confirming your order shortly after sending the online order form.
Then, within 48 hours, you will receive an email with your registration key!
If you do not get your registration key please email us at support@freetvplayer.com.
Please include your name, address and email address. We will be happy to help you.
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Q: How to contact Emetrix for purchase related questions?
A:
Emetrix is owned by Digital River , You can visit http://www.emetrix.com/cs/ .
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Email: info@emetrix.com
Phone (US and Canada): 888-447-1175
Phone (International): 952-646-5558
Fax: 801-497-9456
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Q: How to contact ShareIt! Inc. for purchase related questions?
A:
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US office
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European office
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ShareIt! Inc.
a service of digital river
9625 West 76th Street, Suite 150
Eden Prairie, MN 55344, USA
Phone: +1 (952) 646 5747
Fax: +1 (952) 646 4552
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share-it!
a service of digital river
Vogelsanger Strasse 78
50823 Cologne, Germany
Phone: +49-(0)221-3 10 88 20
Fax: +49-(0)221-3 10 88 29
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You can also contact sales@shareit.com to reach ShareIt's sales staff.
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Q: About the registration fee?
A: The fee is for the Internet TV Player software and the services to TV list collection, not for the channels. All TV stream contents are the property and copyright of their owners.
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Q: Any Questions?
A: If you would like more information about the order process, please contact us at any time.
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